Terms, Conditions and Refund Policy
Welcome to naterafoods.com!
These terms and conditions outline the rules and regulations for the use of Naturally Splendid Enterprises Ltd’s Website, located at https://naterafoods.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use naterafoods.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, Naturally Splendid Enterprises Ltd and/or its licensors own the intellectual property rights for all material on naterafoods.com. All intellectual property rights are reserved. You may access this from naterafoods.com for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from naterafoods.com
- Sell, rent or sub-license material from naterafoods.com
- Reproduce, duplicate or copy material from naterafoods.com
- Redistribute content from naterafoods.com
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Naturally Splendid Enterprises Ltd does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Naturally Splendid Enterprises Ltd,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Naturally Splendid Enterprises Ltd shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Naturally Splendid Enterprises Ltd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Naturally Splendid Enterprises Ltd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Naturally Splendid Enterprises Ltd; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Naturally Splendid Enterprises Ltd. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Naturally Splendid Enterprises Ltd’s logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Suspension of Accounts
Naterafoods.com reserves the right to disable accounts that it believes violate their Terms and Conditions without warning. Accounts that have been determined to be in repeated violation may be permanently removed.
Adjustment of Plant Points
Naterafoods.com reserves the right to change or adjust points earned or accrued without prior notice or consent to a user’s account, as it sees fit, but not limited to, deduction of plant points from naterafoods.com, resolution of disputes, and/or from over-crediting or mis-crediting of points. In which case, naterafoods.com will make the necessary change
Returns and Refund Policy
We currently do not accept returns or exchanges for our products due to food safety laws which prevent us from receiving temperature-controlled food, that has already been distributed. If you have questions or concerns about your specific item, please contact us at [email protected]. While we currently do not offer money back guarantee, if you have any concern with our products we would like to hear from you, so please email us at [email protected] with your feedback and include your order number for reference. Refunds are provided on a case-by-case basis and issued to the original form of payment. Please note refunds may take 5-10 business days to fully process.
We deliver orders in first-come-first-served basis for our customers in Canada and the United States. Our goal is to process paid orders within two business days.
We ship orders from Monday through Thursday for our Natera Plant-Based Food to ensure that orders arrive before weekends. Unfortunately, as we have no control over delays at border crossings, we currently do not offer Natera Plant-Based Food products for customers in the United States; we hope to provide this service at a later date.
Natera Plant-Based Food orders ship to Canadian addresses only and are shipped via Purolator, while all other products are shipped via Canada Post.
Shipping costs vary based on the type and weight of products ordered and the delivery location.